How do you deal with quality complaints ?

If any customers make quality complaints. We'll forward it to our after-service team. They will report directly to our factory manager. Usually, we will hold a meeting with the production, purchasing, and packaging departments within 24 hours. and will respond in 48 hours with feedback and solutions.

Usually, we contact customers by email and telephone. We also go abroad every year to a different market to visit our current customers. We meet and talk face to face for a better understanding.