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+01.Are you a factory or trading company ?
Beginning in 2013,We are a manufacturer with an integrated trading company that mainly specialized in R & D and manufacturing high-quality e-bikes & Scooter.
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+02.Can you do OEM or ODM for me ?
Yes, we can do OEM or ODM. If you have a large number of requirements for a certain product with complete production guidelines, we can produce the product for you. Also, we can have our R&D specialists work together with you to complete the design work and make the product.
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+03.How do you make our business long-term and good relationship ?
1. We keep good quality and competitive price to ensure our customers benefit.
2. We respect each of our customers, do a good job of pre-sale and after-sale service.
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+04.How can we make sure the quality ?
We have a professional QC team. 100% full inspection before container shipment.
1. QC in Workshop
Four supervisors will check the accessories' quality and quantity to make sure products meet order requirements.2. QC in 100% road testing before packaging
After fully assembled, three workers will check all the performance features of ebikes and ride for 5-10 minutes on the real road before packaging. -
+05.How do you deal with quality complaints ?
If any customers make quality complaints. We'll forward it to our after-service team. They will report directly to our factory manager. Usually, we will hold a meeting with the production, purchasing, and packaging departments within 24 hours. and will respond in 48 hours with feedback and solutions.
Usually, we contact customers by email and telephone. We also go abroad every year to a different market to visit our current customers. We meet and talk face to face for a better understanding.
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+06.What is your sample policy ?
We can supply the sample within 3 days if we have ready parts in stock,Sample cost and freight can be negotiated.
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+07.What is your terms of delivery ?
EXW, FOB, CFR, CIF, DDU,DDP
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+08.How about your delivery time ?
Generally, it will take 15-30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
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+09.Can you produce according to the samples ?
Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
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+010.What is your terms of payment ?
L/C at sight or T/T payment. We'll show you the photos of the products and packages before you pay the balance.
